Offer completed but no Coins credited
Don’t worry — this happens sometimes. Most issues are fixed directly by the offerwall.
Start here
- Wait 24–72 hours — some offers need manual review.
- Higher-paying offers often credit later.
- Keep an eye on your Activity/Payments for updates.
Check the requirements
- Confirm every step was completed (e.g., reach level 10).
- Use accurate info; don’t rush — “too fast” can look suspicious.
- Disable VPN/proxy and ad blockers.
Contact the offerwall
Open the Support link inside the same offerwall you used.
- Be polite; include proof (see next card).
- Replies can take a few days — that’s normal.
What proof to include
- Completion screen, confirmation email, or account statement.
- Game level / app screen showing you met the goal.
- Timestamps, username, and device if relevant.
Common reasons it didn’t credit
- Offer expired or advertiser budget ran out.
- VPN/proxy or ad blocker was used.
- Not all steps were completed or wrong info used.
- Virtual card used on a card-required offer.
- “Too fast” completion compared to norms.
- Technical error before the postback recorded.
What Cointiply can/can’t see
We see when you start an offer and when the offerwall sends us a completion (or reversal) postback.
- We can’t see what happens inside an offer.
- We can’t manually credit offers; only the offerwall can verify.
Tip: One exception
If the issue is with Your Surveys Direct, please open a Cointiply support ticket and include your proof of completion.
Keep earning
- Continue with other offers while you wait.
- Even top users don’t get 100% credit — it’s a numbers game.