We don't discuss how the Cointiplier works, but we do explain that it's designed to encourage activity on the site. If your Cointiplier increased or decreased, it did so for a reason, and it wasn't a mistake.
The good news is that you are in charge of your Cointiplier! If you want your Cointiplier to increase, be an active user, leave our webpage open, complete offerwalls, click our PTC ads, watch videos, play our great video games, and refer active users who do the same.
Also, remember that the Cointiplier isn't designed to reward loyalty. That's what our great Loyalty Bonus is for! The Cointiplier is designed to reward activity on the site as described above.
Important: please do not file a ticket asking why your Cointiplier fell.